Customer Support Jobs in Mohali
Surya Rapaka System hires customer support, call center, and back-office staff at our office in Phase 8B, Sector 74, Mohali. This page explains what the roles involve and how to apply.
What a customer support role involves
You handle customer queries on behalf of the client account you are assigned to — by phone, email, or chat, and sometimes all three. A typical day means working through a queue of cases: understanding what the customer actually needs, resolving it using the client knowledge base where you can, escalating where a decision sits with someone else, and recording what happened so the next person has the history.
It is steady, structured work. The cases repeat more than people expect, which is why documented workflows exist — but the customers do not, so judgement matters. The part most people find hardest is staying patient and clear with someone who is already annoyed before you pick up.
Types of roles available
- Voice support — inbound calls, resolving queries and arranging follow-up
- Email and chat support — written support where clarity matters most
- Back-office and data roles — data entry, document verification, record updates
- Dispatch and logistics coordination — order tracking and driver communication
- Technical support — L1 and L2 troubleshooting for product queries
- Outbound and lead qualification — calling enquiries and updating CRM records
Who we are looking for
Freshers and experienced candidates are both welcome. What we look for:
- Clear spoken and written communication; comfort in English, with Hindi or Punjabi valuable
- Patience and composure when a customer is frustrated
- Attention to detail, especially for verification and data work
- Basic computer skills — email, spreadsheets, and web applications
- Reliability in attendance and shift timing
No prior BPO experience is required for entry-level roles. Everyone goes through training on the specific client account before handling cases independently.
Why work in Mohali
Our office is in the Phase 8B Industrial Area in Sector 74, within the Chandigarh tricity area and commutable from Chandigarh, Panchkula, Zirakpur, and Kharar. Support work also builds skills that transfer well — communication, systems familiarity, and process discipline are useful in most operations roles.
How to apply
Email your CV to info@suryarapakasystem.com with the role type you are interested in and your contact number, or call +91 7087203140 to ask about current openings. Suitable candidates are contacted for a telephone conversation, then invited to the office to meet the team. Shift timings and compensation are discussed during the interview, as they vary by role and client account.
See our careers page for all roles we hire for, and about us for background on the company.
Frequently Asked Questions
Do I need experience for customer support jobs in Mohali?
No. Freshers are welcome for entry-level roles. Clear communication and willingness to learn matter most, and all new joiners are trained on the client account before handling cases independently.
What is the office location?
Our office is at 102, 1st Floor, Skytech Leasing Solutions, Plot D-176, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 140307, commutable from Chandigarh, Panchkula, Zirakpur, and Kharar.
Which languages do I need to know?
Comfort in English is important for most roles. Hindi or Punjabi is valuable for many accounts.
What are the shift timings?
Shift timings vary by role and by the client account you would work on, and are discussed during the interview.
How do I apply?
Email your CV to info@suryarapakasystem.com with the role type and your contact number, or call +91 7087203140.